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The Thomas Cook Affair

5/31/2015

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Thomas Cook, the UK Tour Operator, is a significant company with c£9bn of revenue and over 22,000 employees. Operating in a difficult sector, heavily impacted by global economic conditions and the relentless move of customers towards online booking, its Executive are used to wrestling with difficult decisions, charting a safe course through the choppy waters of the travel industry.

It's worth asking then, in the case of the tragic deaths of 7 year old Christi and 6 year old Bobby Shepherd in a Corfu Hotel, how could the company have got it so wrong?


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Are you ready for the future?

5/13/2015

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Those of you who thought that scanning the future was the preserve of psychics, PHDs and futurists will be surprised to know that the future of work is already here and if your business fails to prepare and adapt, it will suffer.

Suffer? Yes, “suffer” in the very real sense that you run the risk of:

  • Being unable to recruit and train the staff you need, or, indeed, staff you can trust.
  • Being outflanked by agile competitors who have adapted more quickly. 
  • Failing to anticipate significant market shifts which will undermine your market position.
  • Being unable to produce your product or service at the price customers demand.
 Yes, it’s that significant. So “suffer” is probably the right word.

Isn’t it Just about Technology?

Technology has been an extraordinary enabler and a catalyst for many of the changes that will determine your business’ success.  Mobile technology, artificial intelligence, 3D printing, robotic technology, the internet of things….the list goes on…all are having seismic impacts on underlying business models.  With the number of active mobile phones outstripping the global population and 30% of the world actively using social-media, the world is more connected than ever.
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However, there are wider themes that will have as profound an impact on your business.  These are themes that could combine to fundamentally impact your business and the people who work in it.  

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    Chris Lorimer Process Mapping
    Chris Lorimer is an 
    experienced management consultant who has helped many owners, Directors and staff to achieve more.

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