Stress does funny things to people. The shock of the previous 24 hours was visibly etched in the very demeanour of Theresa May, after her surprise reverse in fortune in the General Election. No confident steps, only glancing eye contact, a faltering voice – the impact of a hard few days at the office was obvious to all.
The world of politics is not unusual, prolonged or intense episodes of highly stressful instances are par for the course in business. Business leaders, owners and managers are often expected to “lead from the front”, showing an insouciant disregard for the occasional “slings and arrows”.
Business leaders who fail to respond “as expected” can create a vortex of negative emotions within the organisation – “it’s worse than we thought” comments filling the air around the proverbial water coolers. Prolonged, this will affect staff morale and engagement, potentially seriously impacting business performance.
So what should leaders do?
How you respond to a crisis is almost as important as whatever ignited the crisis to start with. To give yourself a chance of responding appropriately do not wade straight into the fray – follow these 5 steps:
Chris Lorimer is an
experienced consultant who has helped many organisations to grow through his unique 4 Ps approach.